Essential Skills for CV Program Management-Change Management: QI, PI, and Making it Stick Video

Video Transcription

Video Summary

In this module, Nikki Smith, Director for Membership Services at MedAxiom, and Denise Bushman, Vice President of Cure Transformation Services, discuss various strategies for continuous improvement and high reliability in healthcare settings. They explore quality improvement theories, emphasizing the Plan-Do-Check-Act cycle for reducing process variation and enhancing reliability. Deming's concepts are highlighted, particularly the importance of minimizing variability for operational improvement.<br /><br />The presenters underscore the importance of prioritizing improvement projects, suggesting frameworks like the quadruple aim, which focuses on enhancing population health, reducing costs, improving patient experience, and ensuring clinical team satisfaction. Operational considerations include scheduling, workflow efficiency, and staff roles to optimize resources and maintain high standards. <br /><br />They also cover change management, emphasizing the ADCAR model: Awareness, Desire, Knowledge, Ability, and Reinforcement, which facilitates effective and sustainable change. Clear communication and engagement are vital throughout this process to overcome resistance and ensure team alignment. Lastly, the presentation stresses the importance of a culture of safety, psychological safety where staff can voice concerns without fear, and a preemptive focus on system vulnerabilities to mitigate errors.

Keywords

continuous improvement

high reliability

quality improvement

Plan-Do-Check-Act

change management

quadruple aim

psychological safety