Essential Skills for CV Program Management-Clinical Operations Video

Video Transcription

Video Summary

The video, presented by Jenny Kennedy, VP of Care Transformation, discusses optimizing clinical operations in clinics. The main focus is on enhancing team efficiency and satisfaction through four primary objectives: delivering high-quality, patient-centered care; using interdisciplinary teams; implementing shared decision-making with patients; and maintaining clear communication channels. Kennedy emphasizes the importance of using evidence-based practices and leveraging interdisciplinary teams to improve patient outcomes. She outlines strategies for measuring performance, such as key performance indicators, and stresses the need for care coordination beyond traditional office visits.<br /><br />The video also covers team management, highlighting the importance of defining team roles and responsibilities to ensure everyone works effectively within their scope. This includes detailed descriptions of various clinical roles, such as nurses, medical assistants, and nurse navigators, and their training and responsibilities. Comprehensive training and ongoing education are advocated for all staff members to stay updated with new guidelines and evidence-based practices, ensuring that they work to the top of their licensure.<br /><br />The seminar ends with a call for standardized work through protocols and regular communication to boost team efficiency and patient care quality, ultimately leading to enhanced patient satisfaction and care outcomes.

Keywords

clinical operations

team efficiency

patient-centered care

interdisciplinary teams

evidence-based practices

care coordination

team management

training and education

patient satisfaction