Essential Skills for CV Program Management-Front Office Operations/The Business Side Video

Video Transcription

Video Summary

In this presentation, Nicole Knight discusses key components of front office operations in healthcare, focusing on the business aspects like access management, scheduling, and revenue cycle processes. The module aims to enhance understanding of how scheduling influences patient access, emphasizing the need for flexible, patient-centered approaches to overcome access barriers and reduce no-show rates.<br /><br />Knight details the revenue cycle, breaking it down into front-end (scheduling, insurance verification), middle (capture and coding), and back-end (denials and billing) processes. She stresses the importance of coordinating credentialing processes and managing authorizations to ensure seamless operations and minimize revenue leakage.<br /><br />Communication and standardization across departmental processes are highlighted as crucial for managing the patient journey from scheduling to post-visit billing. Tools and metrics are recommended to monitor performance, improve efficiency, and ensure revenue integrity. Knight also underscores the use of integrated technology and proactive management to handle denials and enhance patient satisfaction.<br /><br />The presentation serves as a guide for healthcare administrators to optimize front office operations and revenue management, suggesting active engagement and thorough process evaluation as strategies for improvement.

Keywords

front office operations

healthcare

access management

scheduling

revenue cycle

patient access

credentialing

communication

integrated technology