Essential Skills for CV Program Management-Introduction to Management & Leadership Part 2 Video

Video Transcription

Video Summary

In this module, Nikki Smith, Director of Member Services at MedAxiom, explores the nuances of management and leadership, particularly focusing on employee engagement, meeting effectiveness, morale factors, hiring processes, and communication. Employee engagement is highlighted as a positive, fulfilling state crucial for achieving organizational goals, enhancing job satisfaction, and reducing turnover. Key elements for fostering engagement include clarity of roles, joint accountability, and effective communication. Meaningful meetings and one-on-one discussions are essential, providing a platform for sharing feedback, recognizing achievements, and addressing issues while avoiding unnecessary gatherings. Delegation is encouraged to boost morale, motivation, and efficiency. The hiring process involves a structured approach to candidate selection, using five core criteria: competency, character, communication, culture fit, and career direction. Lastly, effective documentation and email etiquette are emphasized, ensuring clear, prompt, and organized communication for maintaining professionalism and operational efficiency.

Keywords

employee engagement

leadership

hiring process

communication

meeting effectiveness