Essential Skills for CV Program Management-Patient Engagement/Satisfaction Video

Patient Engagement/Satisfaction Video

Video Transcription

Video Summary

In Module 7, Nikki Smith, MedAxiom's Director of Member Services, distinguishes between patient engagement, satisfaction, and experience. Patient engagement involves actively including patients in their healthcare decisions to improve outcomes and reduce costs. Satisfaction measures how content patients are with their received care, usually through surveys. Patient experience assesses if expected actions, like communication, occur during appointments. These aspects are critical for improving healthcare delivery, patient loyalty, and reducing complaints. Effective strategies include active listening, clear communication, and fostering a welcoming environment to enhance patient interactions and outcomes.

Keywords

patient engagement

patient satisfaction

patient experience

healthcare delivery

communication