On Demand: 2025 Ambulatory CV Nursing and Clinical Support Team Workforce Survey Report-Webinar Recording

Video Transcription

Video Summary

The webinar reviews findings from a 2025 ambulatory cardiovascular (CV) nursing and clinical support workforce survey, driven by a common operational question: “How many nurses, LPNs, and MAs do we need per provider?” With rising patient demand, more care shifting to outpatient/remote settings, and increasing patient complexity, teams are under pressure and care models vary widely.<br /><br />Fifty-six CV organizations (representing 1,800+ support staff) participated. Key themes: RNs are heavily used but workloads vary dramatically (median ~40 patient “encounters”/touchpoints per day; range 16–100), indicating workflow/design differences more than volume alone. Programs should distinguish RN roles—clinic RN, navigator/coordinator, and triage RN—because expectations and staffing needs differ. Triage is the biggest pressure point: 83% use RN-led triage, most commonly centralized cardiology triage. Effective triage requires protected time, standardized protocols, and metrics (volume and response times). Hybrid/remote RN work is growing (41% offer it).<br /><br />LPNs are flexible but underutilized and inconsistently trained/validated. MAs are the operational backbone; many practices are expanding MA scope (in-basket support, follow-ups, device monitoring, prior authorizations). MA onboarding is relatively strong, though competency validation varies.<br /><br />Benchmark staffing averaged ~2.25 clinical support FTEs per provider for a 2,000-patient panel, scaling with panel size, and achievable via RN+LPN+MA or RN+expanded MA models. Turnover median was 15–18%, driven more by message overload, role ambiguity, and coverage gaps than pay. The presenters emphasize role clarity, top-of-license work, ongoing training, and career pathways to improve access and retention.

Keywords

2025 ambulatory cardiovascular nursing survey

outpatient cardiology staffing benchmarks

clinical support FTE per provider

RN triage centralized cardiology

patient panel size scaling 2000

RN roles clinic navigator triage

hybrid remote RN work

LPN utilization training validation

medical assistant expanded scope in-basket prior authorizations