On Demand: From Bottlenecks to Business Growth: Savannah Vascular’s Journey Through IT Transformation-Webinar Recording

Video Transcription

Video Summary

The webinar “From Bottlenecks to Business Growth” features Savannah Vascular Institute (SVI) CFO Christy Purvis and Dedicated IT Managing Director James Kraft discussing SVI’s IT transformation. SVI is a large vascular surgery group in Savannah, Georgia with 12 surgeons, four nurse practitioners, and eight locations. Previously, SVI used a small local outsourced IT vendor that functioned more as an external service than a business partner. As SVI grew, recurring issues (e‑prescribing, printing, unstable internet) were repeatedly “fixed” without addressing root causes. Turnover at the vendor led to poor continuity and weak documentation, forcing Christy—who had both CFO and IT responsibilities—to spend substantial time retraining staff and troubleshooting.<br /><br />SVI initiated an RFP process seeking a true partner, stronger documentation, EHR (NextGen) expertise, proactive monitoring, and a multi‑year roadmap to support budgeting and upcoming infrastructure changes, including aging servers and a move toward cloud hosting. Dedicated IT was selected due to its healthcare focus, onboarding rigor, documentation standards, and ability to provide both on‑site support and broader back-end resources (help desk, NOC, cybersecurity). Christy estimates she regained about 30% of her time as providers began contacting the on‑site technician directly.<br /><br />A major proof point was a seamless relocation of SVI’s main facility (including the hub connecting all sites) over a weekend with minimal downtime. Reported outcomes include improved staff satisfaction, fewer outages through proactive management, better vendor coordination using data-driven troubleshooting, clearer budgeting/strategy via fractional CIO support, and stronger preparation for emerging needs like AI governance and compliance.

Keywords

IT transformation

managed IT services

healthcare IT

vascular surgery practice

NextGen EHR

proactive monitoring

fractional CIO

cloud hosting migration

network infrastructure relocation

cybersecurity and compliance