On Demand: From Bottlenecks to Business Growth: Savannah Vascular’s Journey Through IT Transformation-Webinar Slides

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Savannah Vascular Institute, a large multi-location vascular surgery practice led operationally by CFO/CIO Christy Purvis, faced growing IT challenges under an outsourced vendor model that acted like a third-party service provider rather than a strategic partner. Although technicians were on site, IT remained separate from the organization, with limited understanding of clinical workflows and little ownership of long-term outcomes. High technician turnover created major continuity gaps: documentation was incomplete, system knowledge walked out the door, and leadership repeatedly had to re-onboard new staff. Support was largely reactive—fixing symptoms rather than addressing root causes—so recurring issues resurfaced, frustrating staff and consuming leadership time.<br /><br />As the practice approached a technology inflection point, the risks became more serious. Core server infrastructure was aging, hardware lifecycle planning was not in place, maintenance and documentation were inconsistent, and there was no roadmap to guide future decisions. Savannah Vascular ran a formal bid process with multiple providers and concluded they needed more than “another IT technician.” They sought a true partner capable of proactive leadership, healthcare platform expertise (including NextGen), cloud and migration experience, and strategic visibility into options, risks, and planning. Although Dedicated IT’s pricing was initially higher than expected, leadership viewed it as an investment in stability and strategic support.<br /><br />After partnering with Dedicated IT, the day-to-day experience changed immediately: stable onsite coverage replaced the revolving door, a dedicated team gained deep familiarity with systems and workflows, and issues were owned and solved proactively—allowing leadership to step out of constant IT firefighting. Dedicated IT also supported a major milestone: a seamless move into a new 20,000-square-foot facility, coordinating infrastructure planning, server migration, network rebuild, and day-one operational readiness with minimal disruption to patient care.<br /><br />Business impact included higher staff satisfaction, increased trust in IT, fewer operational disruptions for physicians, and leadership time redirected from IT management to growth priorities. Key takeaways emphasize proactive IT strategy, continuity, root-cause resolution, and choosing an IT partner that enables the entire practice.

Keywords

Savannah Vascular Institute

vascular surgery practice

healthcare IT outsourcing

managed IT services

CFO CIO leadership

NextGen EHR support

proactive IT strategy

server infrastructure lifecycle planning

cloud migration and network rebuild

new facility technology relocation