On Demand: Hiding in Plain Sight Part 1 : Clinic Workflows to Capture Care Management Revenue-Webinar Recording

Video Transcription

Video Summary

In this video transcript, experts discuss the importance of transitional care management (TCM) and principal care management (PCM) services for patients with chronic conditions. TCM focuses on improving the transition of care for patients post-discharge, with requirements including a two-day interactive contact and a face-to-face visit within seven or 14 days. PCM is a time-based service designed for specialists managing high-risk complex chronic conditions, with a focus on disease-specific care plans and medication management.<br /><br />The experts emphasize the benefits of implementing TCM and PCM services, including reducing hospitalizations, improving patient engagement, and coordinating care effectively. They recommend reviewing existing workflows, defining staff roles, and providing education to patients about these services to ensure successful implementation.<br /><br />Additionally, they discuss documentation requirements, consent procedures for patients, reimbursement rates for providers, and the use of clinical staff for non-face-to-face services. The experts also touch on strategies for operationalizing these services, such as using tracking software and collaborating across departments to ensure efficient and effective care management.<br /><br />Overall, the experts highlight the potential impact of TCM and PCM services on patient outcomes, quality of care, and revenue generation for healthcare practices. They provide resources and guidance on how to implement and optimize these services to benefit both patients and providers.

Asset Caption

Please note update to slide 6 reference - data came from Definitive Healthcare

Keywords

Transitional care management

Principal care management

Chronic conditions

Patient post-discharge

Disease-specific care plans

Medication management

Reducing hospitalizations

Patient engagement

Care coordination

Healthcare practices