On-Demand: In-Basket Management and Provider Well-Being-Webinar Recording

Video Transcription

Video Summary

In this video, Dr. Goldberg and Dr. Wong discuss the burden of in-basket management and its impact on clinician well-being. They explain that the increasing volume of messages in the in-basket has become a significant challenge for healthcare providers, leading to burnout. They highlight the need to address clinician burnout as a core responsibility for health systems and leaders. To improve in-basket management, they propose several strategies, including optimizing EHR usability, redistributing work among the team, and creating clear workflows. They also emphasize the importance of teamwork and collaboration in addressing these challenges. The presenters share examples of projects and initiatives that have been implemented at the University of Pennsylvania and Providence Heart Clinic in Portland, Oregon to address in-basket management and optimize EHR workflows. They discuss the benefits of these initiatives, such as reducing workload, improving efficiency, and enhancing patient care. They also stress the need for ongoing optimization efforts and a culture of design thinking and critical making. In conclusion, they highlight the importance of addressing in-basket management to improve healthcare efficiency, reduce clinician burnout, and enhance patient care. They emphasize the role of organizations and leaders in supporting clinician well-being and suggest various tactics to achieve this. The presenters encourage healthcare providers to embrace optimization and continuous improvement in order to build a healthcare system that supports both providers and patients.

Keywords

in-basket management

clinician well-being

healthcare providers

burnout

EHR usability

work redistribution

clear workflows

teamwork

collaboration

EHR workflows