On Demand: Innovating Cardiac Urgent Care With Cardiac Walk-In Clinics: Case Study 1-Webinar Recording

Video Transcription

Video Summary

This video features a presentation and discussion on innovative healthcare delivery models, particularly focusing on urgent care alternatives for patients who don't require emergency department (ED) admission but are too ill to visit regular offices. Dr. Michael Gavin shares insights on the "Cardiac Direct Access Unit" he established at Beth Israel Deaconess Medical Center. Launched in 2016, this initiative aims to avoid unnecessary hospital admissions, utilizing cardiology expertise to optimize healthcare utilization. Through this model, patients receive timely specialized care, often preventing them from being admitted to the ED. Dr. Gavin explains the operational logistics, including staffing, types of cases managed, and strategies to maintain efficiency and financial viability. The program involves collaboration with primary care providers and specialists, offering a direct phone consultation and observation services. Data indicates positive outcomes, with many patients returning home without ED admission, and an added benefit of freeing hospital beds for critical cases. The presentation emphasizes the importance of cultural buy-in, robust data utilization for financial justification, and scaling considerations while advocating for wider adoption of similar care models in the healthcare system.

Keywords

innovative healthcare delivery

urgent care alternatives

Cardiac Direct Access Unit

Beth Israel Deaconess Medical Center

hospital admissions

cardiology expertise

healthcare utilization

primary care collaboration

healthcare system scaling