On Demand - Physician & APP Schedules that Work for You not Against You

Video Transcription

Video Summary

In this video, several speakers discuss strategies for improving patient access and scheduling in cardiovascular healthcare settings. They introduce new roles within their organizations, such as care navigation partners and care coordination partners, to support patient access and provide a streamlined experience. These roles involve tasks such as scheduling appointments, triaging patient needs, and coordinating care across the healthcare team. The speakers emphasize the importance of optimizing new patient access to ensure timely appointments and minimize wait times. They highlight the use of virtual visits, such as HYCU, to provide more flexibility and convenience for patients, especially in cases where face-to-face appointments cannot be scheduled within a desired timeframe. The speakers also mention the importance of educating referring providers about the appropriate use of services and referrals to ensure that patients are directed to the right providers and clinics. They discuss the challenges of managing inappropriate referrals and the need to provide feedback and education to referring providers. Additionally, the speakers share their organizations' experiences and outcomes, such as increased new patient volumes, reduced no-show rates, and high patient satisfaction ratings. Overall, the strategies and roles discussed in the video aim to improve patient access, provide a positive patient experience, and enhance coordination of care within cardiovascular healthcare settings.

Keywords

patient access

scheduling

cardiovascular healthcare

care navigation partners

care coordination partners

appointment scheduling

patient triaging

care coordination

virtual visits

referring providers