On Demand: The Hidden Barriers to MCS Success: Building a Sustainable Program-Webinar Recording

Video Transcription

Video Summary

The webinar explored how Ardent Health and Johnson & Johnson MedTech Heart Recovery partnered to build a sustainable mechanical circulatory support (MCS) program. Patty Breckenridge and Kristen Daniels described how the collaboration began with discovery conversations, then moved into a focused workshop, executive summit planning, and finally a system-wide playbook.<br /><br />Key themes included aligning goals across multiple hospitals, standardizing language such as SCAI shock staging, using baseline data to track progress, and creating accountability through regular executive progress reviews. The playbook organized the work into three areas: education on cardiogenic shock, steps to build an MCS program, and ongoing maintenance and optimization.<br /><br />Kristen explained that the partnership helped Ardent gain buy-in, scale best practices, and improve clinical and operational performance across markets. Patty emphasized that success depends on bringing the right people together, using data wisely, and celebrating wins along the way.<br /><br />The discussion also highlighted future plans, including an “Ardent Shock Talk” education series, an advisory board, and potential AI-assisted staging tools. The webinar closed with practical advice for other health systems: start with the right stakeholders, leverage expert partners, and build from existing best practices rather than starting from scratch.

Keywords

Ardent Health

Johnson & Johnson MedTech Heart Recovery

mechanical circulatory support

MCS program

cardiogenic shock

SCAI shock staging

executive summit

system-wide playbook

health system collaboration