Cardiovascular Essentials for Ambulatory Nurses – Foundations-Video: Cardiovascular Triage and Communication

Video Transcription

Video Summary

In this video, Jenny Kennedy, VP of Care Transformation with MedAxiom, discusses the importance of triage and communication in cardiovascular nursing. She emphasizes that effective communication techniques are crucial when determining the priority and urgency of patient needs. Kennedy recommends using the ACC guideline app for quick reference to important information and guidelines. She explains that ambulatory triage can be challenging and requires a strong nursing knowledge base. Nurses and medical assistants are often the frontline communicators with patients and should make decisions based on the urgency of the situation. It is important to stay within the scope of nursing and ask the right questions to anticipate the information needed by providers. Kennedy suggests using protocols and policies to ensure effective and efficient response to patients. Proper documentation is essential for clear communication with providers and follow-up with patients. Kennedy also discusses the triage process for chest pain and shortness of breath, highlighting the need to prioritize urgent cases and provide appropriate advice or interventions. She recommends using the SBAR format for communicating with providers and teaches the teach-back method for patient communication. The video concludes with a demonstration of a scenario involving a patient with shortness of breath, showcasing the application of the discussed concepts.

Keywords

cardiovascular nursing

triage

communication techniques

ACC guideline app

ambulatory triage

nursing protocols

SBAR format

teach-back method